1 hour ticket response
We are focused on supplying a quick and appropriate solution to every support ticket sent by a client. Our well–trained client service staff members will review your question and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all technical support tickets. As a matter of fact, the average response time has proved to be twenty minutes.
A Top–Notch Technical Support Service
Our help desk support team representatives possess considerable experience in the Linux cloud packages sphere and are proficient enough to deliver a prompt solution to your problem. If, however, the situation at hand is not within the competence of a support technician, the customer support ticket will be sent to a developer or administrator for further assistance.
An Easy–to–Browse Help Center
To help you get a quick tip on how you can use a given feature, we have integrated a very intuitive Help Center section in our Web Control Panel. You can browse through a big selection of web hosting account management articles and website administration articles, have a peek at our F.A.Q. database or check out our educational video tutorials.