Technical Support Channels
A 60–Minute Response Guarantee
Each help request you send to us will be responded to within maximum one hour. In case your trouble ticket or e–mail calls for further assistance from an administrator, we’ll forward it and leave a comment to let you know that your matter is being worked on. If you make use of our Administration Services package, any of the server administration tasks included there will be carried out at a time that is convenient for you.
A Top–Class Help Desk Support Service
We’ll be at your disposal 24–7–365 to answer any queries that you may have connected to our Web Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also need assistance with server administration procedures, you can take a glance at our Administration Services package, which includes backup storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and installation procedures
An Intuitive Help Area
Every Linux dedicated servers hosting package includes our charge–free Web Control Panel, which boasts an exhaustive knowledgebase plus a set of step–by–step video tutorials. Whenever you require help working with the Web Control Panel, just push the Help or Videos buttons situated in the upper right corner.