Though this is not the keyaspect in order to recognize a dependable cloud hosting supplier from a bad one and a reseller from an actual provider, having the option to call and consult with a live person is an indicator that you are not dealing with a one-person service provider and that you'll be able to get in touch with somebody whenever you're in need of help. The telephone support for hosting services may range from general to experienced, thus the issues which can be resolved through a phone call differ depending on the service provider. Generally, these issues are more basic and feature billing or first level tech issues because more difficult tasks usually need a support ticket where both you and the administrators can follow what's going on with a particular issue. Still, the option to call your service provider will save you considerable time and efforts for the numerous tiny problems which will eventually show up when you manage your website hosting account.
Phone Support in Cloud Hosting
Since we have live phone support 14 hours per day, you will be able to get in touch with us and consult with one of our customer support agents to learn more about all of the Linux cloud packages that we supply and ensure that our servers meet the system requirements for your sites before you purchase anything. For your benefit, we have phone numbers on three continents so that you're able to call the one nearer to you - in the U.S.A., the UK or Australia. In case you are already an existing customer, you can give us a call about general and billing issues, and even about some technical ones. If the trouble is strictly technical or it needs longer time to investigate, you will have to employ our ticketing system, which will allow both you and our tech support team to track the info given by both sides.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hours daily as a part of the support services for each and every semi-dedicated server plan that we offer. Since some issues are more difficult and time-consuming, you may need to open a ticket if you come across such an issue, but for all of the billing, general or small-scale tech issues you can always phone us and we will help you without delay to save you the time you'll need to spend on creating a support ticket. Even if you don't have an account yet, you can find out if you can host your internet sites on our top-notch cloud platform or you will be able to get any other general information about our semi-dedicated services. We have local phone numbers in the USA, the United Kingdom and Australia plus a worldwide number, which means that you are able to call the one which is closer to your location.