If you ever face a problem with your website and are unable to rectify it on your own, ask the respective hosting provider’s customer service staff to assist you to bring the site back online. A timely resolution would be best, but many companies answer within twenty four hours and even more, especially if you’re dealing with a reseller. Even if the problem can be sorted out swiftly, your website may not work satisfactorily or may not be accessible whatsoever for a longer interval, so you may lose prospective clients since it’s quite unlikely that anybody would be happy to go back to a website that’s out of order. That is why, you have to make sure not only that you can get in touch with your hosting company, but also that they can answer and help you in a timely manner. If a script update doesn’t proceed smoothly or you delete something by accident, for example, the website must be restored speedily in order to prevent long downtime.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can just forget about waiting for hours and hours, or even a whole day, to receive a reply to an email or a ticket. Irrespective of when you get in touch with us, we’ll assist you within no more than 60 minutes with any pre-sales and technical queries you might have. In reality, our real response time rarely exceeds twenty to thirty minutes. Since we’re on duty night and day, you’ll always get assistance in a well-timed manner and we know exactly how vital this is in the online world. Shortly after you contact us, we’ll answer your enquiries. If you bump into any technical issue, we will deal with it on your behalf, or we’ll supply you with all the required information in case there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support staff representatives will be at your service at all times and they’ll reply to any trouble ticket that you submit via the hosting Control Panel within maximum sixty minutes. The ticket response time is guaranteed regardless of whether you have a generic enquiry in regards to your semi-dedicated server or you confront a certain difficulty and for most issues you will not have to wait even that long. No matter what the nature of the issue is or what time it is, we’ll be there to help you, as we’re available 24 hours a day, 7 days a week to handle any technical, billing or general issue. If you contact us about anything that is within our capability, we will solve it before we get back to you, which means that you won’t have to wait around for hours or days while the problem lasts. In case there is something that you need to do on your end, we will supply you with the necessary details – what possible solutions to try, what steps to take, etc.