If your hosting company offers live chat support, you can speak with a representative in real-time and learn helpful information or get an issue resolved timely. The main advantage of using chat rather than calling to talk with a live person is that you'll need only a computer with Internet access, which means that you will not pay any rates in the event that you're in another state or country. In addition, it is easier to copy and paste data such as domain names, usernames or error messages i.e. details which are sometimes hard to provide to the other side on the phone. The real-time chat is also a much quicker option to contact the hosting company's support team as compared to using a ticketing system. Last, but not least, when some problem needs some more time to be taken care of, you can do something different while you wait for guidance on the live chat, so you won't lose time - something that's not possible when you're on the phone.