If your hosting company offers live chat support, you can speak with a representative in real-time and learn helpful information or get an issue resolved timely. The main advantage of using chat rather than calling to talk with a live person is that you'll need only a computer with Internet access, which means that you will not pay any rates in the event that you're in another state or country. In addition, it is easier to copy and paste data such as domain names, usernames or error messages i.e. details which are sometimes hard to provide to the other side on the phone. The real-time chat is also a much quicker option to contact the hosting company's support team as compared to using a ticketing system. Last, but not least, when some problem needs some more time to be taken care of, you can do something different while you wait for guidance on the live chat, so you won't lose time - something that's not possible when you're on the phone.
Live Chat Support in Cloud Hosting
As part of the support services that we provide for our Linux cloud packages, we now have live chat support that is online every single day, even on holidays. You'll be able to get in touch with us regardless of whether you already own an account or not, as we can assist you with pretty much anything, ranging from providing you with common info about our services if you aren't our customer yet and you're thinking about purchasing one of the packages, to helping you with setting up an email account in an email client. A part of the issues are more technical and time-consuming, which means that you'll have to take advantage of the ticketing system which is integrated in the Hepsia website hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a lot of things.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we provide is available every day, even on weekends and holidays. It's one of the best ways to learn more details about our Linux semi-dedicated packages in case you do not have an account yet or to get an issue resolved if you are a client and our customer care agents will help you live regardless of the time of the day you join our chat. If you wonder which plan is more suitable for your web sites, in case you need advice whether you should obtain a particular upgrade and how to order it or if you have difficulties installing an e-mail account on your computer, you'll be able to get in touch with us and we will supply you with the needed information straight away. Our live chat is available even after our telephone lines are off for the day, which means that if you have an account with us, you can be certain that you'll always enjoy instant help with any kind of question or trouble that shows up.