A ticketing system is the most common channel of correspondence that web hosting companies offer to their clients. It is usually part of the billing account and is the quickest way to handle a problem that requires some time to examine or that needs to be forwarded to a system administrator. Thus, all comments contributed by either side will be kept in the same location in case somebody else needs to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which implies that you’ll need to log in and out of no less than 2 accounts in order to execute a certain task or to get in touch with the hosting company’s client care staff. If you want to manage a couple of domain names and each one of them is hosted in a separate account, you’ll have to use even more accounts at the same time. Plus, it can take a considerable amount of time for the hosting provider to respond to your tickets.
Integrated Ticketing System in Cloud Hosting
In stark contrast with what you may find with numerous other hosting companies, the trouble ticket system that we are using with our Linux cloud packages is an integral part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t have to memorize different log-on names and passwords, since you’ll be able to manage your tickets and the hosting account itself from one place. So, if you have a question or experience a predicament, you can touch base with our customer support engineers straight away. Our ticketing system features a clever search functionality. This implies that even if you have opened heaps of tickets over the years, you will be able to track down the one that you need without any difficulties. Also, you can see knowledge base guides to troubleshooting commonly confronted difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated packages, was built with one aim in mind – that you should be able to manage everything connected with your semi-dedicated account in one single location and the trouble tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you have a question or experience a difficulty, you can get in touch with our client support team representatives on the spur of the moment without needing to log into a totally different admin interface. You can look through your web files or check a variety of account settings while opening a new ticket or reading the reply to an older one. In case you’ve got a myriad of tickets and you wish to find a specific one, you can use the smart search functionality, which is available in the Help section. We will make sure you get a reply in no more than 60 minutes regardless of the essence of your inquiry or problem.